Xiaomi Launches Priority Club in India for Enhanced Customer Experience

Xiaomi Launches Priority Club
Explore Xiaomi Priority Club in India for premium smartphones and smart TVs, offering expedited service, health check-ups, and direct customer support for an enhanced experience.

Xiaomi, a global technology company, has introduced the Xiaomi Priority Club in India, aiming to improve the user experience with a range of exclusive benefits. This new program is designed to provide a comprehensive service experience, enhancing the overall consumer journey with Xiaomi products.

Key Highlights:

  • Xiaomi Priority Club offers exclusive benefits such as priority online appointments, expedited service at service centres, and complimentary pick-up and drop services for mobile repairs.
  • The program includes a guarantee of a 2-hour repair or a standby device, along with regular half-yearly health check-ups and software updates to keep devices in optimal condition.
  • Available initially for premium smartphones like the Xiaomi 14 Series and select smart TVs, the club aims to elevate customer satisfaction and service standards.

Xiaomi’s latest initiative, the Xiaomi Priority Club, aims to significantly enhance the customer experience by offering a host of services designed to make the user journey smoother and more efficient. With benefits like priority handling and expedited service at Xiaomi service centres, the program is tailored to ensure minimal downtime for consumers. The addition of complimentary maintenance services, including pick-up and drop for repairs and the promise of a 2-hour repair time, aims to provide uninterrupted connectivity for users.

Muralikrishnan B, President of Xiaomi India, emphasized the company’s ongoing evolution to meet user needs over its 10-year presence in India. He stated, “The commitment to deliver premium experiences extends beyond our flagship products. The Xiaomi Priority Club is a step forward in enhancing our service standards and underscores our focus on customer satisfaction, ensuring every interaction with Xiaomi is exceptional.”

The program also offers direct interaction with customer support, bypassing automated systems for a more personalized experience. Initially, Xiaomi Priority Club will be available for users of premium Xiaomi smartphones, including the newly launched Xiaomi 14 Series, as well as select smart TV models.

For those interested in joining the Xiaomi Priority Club and taking advantage of its benefits, Xiaomi encourages users to enroll through their official platform.

Xiaomi Priority Club Benefits

Xiaomi is setting a new standard in customer service with the introduction of its Priority Club. This program is a testament to Xiaomi’s dedication to improving the consumer experience at every touchpoint. From priority service at service centres to direct chat support, the club is designed to ensure that Xiaomi users receive prompt and efficient assistance whenever needed.

The club’s rollout includes Xiaomi’s premium smartphones such as the Xiaomi 14 Ultra, Xiaomi 14, and select high-end smart TV models, demonstrating the company’s focus on delivering quality service across its product range.


Xiaomi’s introduction of the Priority Club in India marks a significant step in the company’s efforts to elevate the consumer experience. By providing exclusive benefits and prioritizing customer satisfaction, Xiaomi continues to build on its commitment to excellence in service and support.

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Lakshmi Narayanan

Lakshmi has a knack for diving deep into the world of technology and extracting stories that resonate with our readers. Her articles often explore the broader implications of tech advancements on society and culture.

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