Paytm Payments Bank’s FASTag Customers Migrate to HDFC and Axis Banks

Paytm Payments Bank's FASTag Customers Migrate to HDFC and Axis Banks
Learn about the migration of Paytm Payments Bank's FASTag customers to HDFC Bank and Axis Bank following RBI's regulatory actions and NHAI's delisting decision.

In a significant move affecting millions of FASTag users in India, the National Highway Authority of India (NHAI) recently delisted Paytm Payments Bank from its roster of authorized FASTag service providers. This decision prompts a major shift in the digital toll collection ecosystem, driving a large segment of customers towards alternatives like HDFC Bank and Axis Bank.

Key Highlights

  • NHAI has removed Paytm Payments Bank from its list of 30 authorized banks for FASTag services due to regulatory actions by the RBI.
  • The RBI has ordered Paytm Payments Bank to halt accepting fresh deposits and conducting top-ups across all customer accounts and related financial instruments from March onwards.
  • A substantial portion of Paytm’s FASTag customers are expected to migrate to other major banks, such as HDFC Bank and Axis Bank, for seamless toll payments.
  • The move comes after RBI highlighted persistent non-compliance and supervisory concerns with Paytm Payments Bank.

Background and Implications

The Reserve Bank of India (RBI) directed Paytm Payments Bank to cease the acceptance of new deposits and top-ups in customer accounts, including wallets and FASTags, after February 29, 2024. This directive follows a series of non-compliance issues and regulatory scrutiny over the bank’s operations, particularly concerning KYC (Know Your Customer) norms and potential money laundering risks.

Experts speculate that this decision will significantly impact Paytm Payments Bank’s FASTag business, as customers will have to seek alternative providers for their toll payment needs. The regulatory measures also include the termination of all nodal accounts associated with One97 Communications and Paytm Payments Services by the end of February, which is expected not to affect Paytm’s point-of-sale (PoS) business.

The migration of FASTag customers to banks like HDFC and Axis underscores a pivotal shift in the electronic toll collection market. It highlights the broader implications of regulatory compliance and the importance of financial stability and consumer trust in the fintech sector.

Understanding FASTag

FASTag is an electronic toll collection technology in India. It uses radio-frequency identification (RFID) to enable automatic toll payments directly from a linked bank account as a car passes through toll plazas. FASTags are mandatory for all four-wheeled vehicles and offer convenience to vehicle owners by reducing congestion at toll booths.

The RBI’s Restrictions on Paytm Payments Bank

In March 2022, the RBI placed restrictions on Paytm Payments Bank. The central bank expressed concerns over the bank’s customer onboarding practices and know-your-customer (KYC) processes. These restrictions have limited Paytm Payments Bank’s ability to acquire new FASTag customers and continue serving some of its existing FASTag base.

Moving Forward

For Paytm Payments Bank and its FASTag customers, this transition period marks a critical juncture. As users navigate towards alternative service providers, the focus will be on ensuring minimal disruption and maintaining the efficiency of India’s FASTag-enabled toll collection system.

The development also serves as a reminder for fintech companies of the importance of adhering to regulatory standards and the potential consequences of non-compliance. For customers, it underscores the need to stay informed about their financial service providers and consider the stability and reliability of these entities in managing their transactions.


About the author

Sovan Mandal

With a keen editorial eye and a passion for technology, Sovan plays a crucial role in shaping the content at PC-Tablet. His expertise ensures that every article meets the highest standards of quality, relevance, and accuracy, making him an indispensable member of our editorial team. Sovan’s dedication and attention to detail have greatly contributed to the consistency and excellence of our content, reinforcing our commitment to delivering the best to our readers.

Add Comment

Click here to post a comment